Shipping Policy

1. Shipping Methods & Delivery Times

We offer worldwide shipping with the following options:

• Standard International Shipping (7–21 business days)

  • Covers most countries, but delivery times may vary depending on destination.

  • Some remote areas may experience longer delays (please contact customer support for details).

• Expedited International Shipping (4–7 business days)

  • Faster delivery via premium couriers (DHL, FedEx, UPS, etc.).

  • Available for most destinations (additional fees may apply).

Note: Delivery times are estimates and do not include customs clearance delays.

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2. Processing Time

Orders are typically processed within 1–3 business days (excluding weekends & holidays) before shipment.

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3. Shipping Rates

• Calculated automatically at checkout based on weight, destination, and shipping method.

• Free shipping promotions (if applicable) will be displayed during checkout.

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4. Tracking & Order Status

• You’ll receive a tracking number via email once your order ships.

• For real-time updates, use the carrier’s tracking portal.

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5. Customs & Import Taxes

• International customers are responsible for any customs duties or taxes (these are not included in the order total).

• We cannot predict or control these fees—check with your local customs office for details.

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6. Lost or Delayed Packages

• If your order is significantly delayed (beyond the estimated timeframe), contact us at [Your Support Email] for assistance.

• We are not liable for lost/delayed shipments due to incorrect addresses or customs holds.

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7. Returns & Undeliverable Packages

• Returned shipments (due to incorrect addresses or unpaid customs fees) will incur additional reshipping charges.

• See our Return Policy for details.

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Need Help?
Contact our support team at contact@fanjiproject.com for shipping-related questions.